Our FAQ’s

Are our materials and bathroom products insured and guaranteed? 

Yes we only sell products and materials from certified companies, if there is a fault with a product bought we can refund or replace the item, or after fitting we can arrange a replacement part or refund by the company in question if the part has been installed correctly 

Insurance - We hold required insurance in connection with the work we carry out. This includes but is not limited to public liability, personal indemnity, full details are available on request.

Do we supply and install?  

Yes we supply a number of major bathrooms brands and items from our shop in Woodford that can be bought and installed by ourselves.

Do we offer a warranty on fitting? 

Yes we offer a 2 years workmen warranty on everything installed by our fitters.

How long does a full bathroom refurbishment take? 

Depending on the size of the bathroom it can take up to 10 working days from start to completion on a mid-sized bathroom, Time frames will be giving before work is started .

Do we work with other trades?  

We have a full turn key solution from start to finish on all projects, which means we have all our own trades people that have been vetted by us and who have work directly for us, we do not use sub contractors.

What are your hours?   

Our working hours are Monday to Friday 8am-5pm Monday-Friday, Our shop opening hours are 9am-5pm Monday-Friday. We are available outside of these hours for emergency plumbing work 24/7.

Do we charge a call out fee? 

We have a minimum charge to come out for a job which would includes an hours call out. This starts from £65 +vat.

How do we take payment?

For smaller maintenance works We invoice and take payments on site on completion of your job, we accept cash, cheque most major cards, payments over the phone and bank transfers 

For bigger planned works, If you are buying your bathroom/radiators or shower products from our shop we would take payment that day via the same options,  Labour is paid half on the start date and the other half on completion .

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